Terms and Conditions

Unless otherwise agreed to in advance and/or in writing, the following Terms & Conditions apply.  
Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account.  Loon Limo accepts VISA, MasterCard, Discover and American Express credit cards.  Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes.  Checks may be required to be received in advance to clear prior to date(s) services are rendered. Additional ID verification may also be necessary
Airport Transfers:
The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Loon Limo by each respective airline’s automated system (Loon Limo and its affiliates are not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes.  Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S. Point to Point Transfers. Loon Limo and/or its affiliates may provide point-to-point transfer rates for local pickups and drop offs within the immediate Twin Cities service area.  Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations. 
Hourly Service:
Loon Limo and/or its affiliates provide an hourly rate for all other service based on a two (2) hour or more minimum charge (Affiliate minimum may be greater or lesser).  Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client.  Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time.  Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums. 
Cancellations & Changes:
Loon Limo understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies: For local service in the Twin Cities metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge twenty-four (24) hours prior to the scheduled pick-up time. (Affiliate requirements may differ from this policy) Vans, Minibuses, premium and specialty vehicles require no less than a 48-hour cancellation notice. (Affiliate requirements may differ from this policy) International cancellations require a minimum 72-hour notice or as noted in your confirmation. Cancellation notices may vary due to local conditions (i.e., weather), event, vehicle type and market area. Time changes made with less than the required notice above will still result in additional and possibly full charges.  Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip. 
Special Events & Peak Demand Rental Times:
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations.  Vehicles are generally in more limited supply for the higher demand and often supplemental vehicles are required to accommodate this demand. 
No Shows:
If you do not see your chauffeur, please call our office immediately at 612-345-8020 to avoid the full charge “no-show” fee.  We generally include all admin/licensing and/or STC fees and recommended 20% chauffeur gratuity in the minimum no-show fee for your convenience. For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC and chauffeur gratuity, will be charged when the client does not show at the pre-arranged pick-up location. For Hourly Service, a fee equal to 2 hours of service, admin/licensing/STC and gratuity will be charged when the client does not show at the pre-arranged pick-up location. Again, to avoid no show charges, please call our office locally at 612-345-8020 The dispatcher will immediately direct your chauffeur to you. 
Chauffeur Tip Policy: 
It is customary to pay a tip to the chauffeur for services rendered.  As a convenience to our clients, a 20% tip that is paid 100% to the chauffeur is added to your charges, unless your corporate agreement states differently. You may increase your gratuity at your discretion.  Please let us know if you choose to pay tip in a different manner.  If you are approving an additional tip being added to the bill, please confirm via signature and/or just give us a call to adjust billing.  Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests. 
Arrival Time:
Loon Limo and its chauffeurs or affiliates always prepare in advance to avoid unnecessary delays in arrival time.  However, road, traffic and weather conditions are often beyond the reasonable control of the company and the chauffeur.  No refunds can be given because of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur. 
Baggage and Other Property Transported:
Loon Limo and/or its affiliates cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles.  We will do everything possible to secure and retrieve any belongings left in the vehicle.  Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Passenger Conduct:
Loon Limo and/or its affiliates reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way.  Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle.  Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.  In such instances, services will be terminated immediately, and no refunds will be offered. 
Excess Cleaning & Damage:
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense.  Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client.  The minimum clean up fee is $250. This fee may vary by Loon Limo affiliates. Please make sure to read and understand their policy.
Smoking Strictly Prohibited:
Smoking in all vehicles is strictly prohibited.  Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge.  Damage caused by smoking activity will also be charged to the client. This fee may vary by Loon Limo affiliates. Please make sure to read and understand their policy.
ADDITIONAL CHARGES:
Wait Time (Airport & Point-to-Point Transfers) For airport and Amtrak arrivals, Loon Limo offers a 30-minute grace period from the updated arrival time.  Thereafter, wait time will be charged at $15 for each additional 10-minute period. For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10-minute period. Wait time past 30 minutes will revert the trip to hourly minimum pricing. Loon Limo affiliates may have different rates and grace periods than those stated above, and Loon Limo has no control of their pricing and accepts no responsibility for affiliate pricing. Stops (Airport & Point-to-Point Transfers) Extra stops, including extra airline stops are charged a minimum $15 per “en-route” stop and include a maximum 10-minute wait period at the stop.  Additional wait time is charged at the prevailing hourly rate in quarter hour increments. Loon Limo affiliates may have different rates and grace periods than those stated above, and Loon Limo has no control of their pricing and accepts no responsibility for affiliate pricing. Admin/Licensing Fee – Surface Transportation Charge A 12% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Other Charges:
Other charges include reimbursement for tolls, bridges (in New York City), parking and airport, licensing and event fees, WI-FI and client requested incidentals and amenities.
Meet & Greet Services:
On request, meet & greet services will be provided.  The charge for an individual airport meet & greet at Minneapolis/St. Paul International Airport is $30 Meet & Greet services in other cities will vary by location. Loon Limo affiliates may have different rates than those stated above, and Loon Limo has no control of their pricing and accepts no responsibility for affiliate pricing. 
Holiday & Off-Hour Surcharge:
(charges vary in markets outside of Twin Cities) A surcharge will be added to the base fare on transfers and will be charged to your bill on the following holidays and during the hours of 11:00 PM and – 5:00 AM: New Year’s Day, Thanksgiving Day, Christmas Day and Christmas & New Year’s, 4th of July, Memorial Day, Easter, and Halloween. Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates. Loon Limo affiliates may have different rates than those stated above, and Loon Limo has no control of their pricing and accepts no responsibility for affiliate pricing. 
Staff Accommodations:
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.  A per diem may be applied in addition to lodging expense. Affiliates of Loon Limo may have a different policy than stated above and Loon Limo makes no claim to knowing their policy and cannot be held liable for any other charges you may incur with affiliates.
Rates, charges and terms are subject to change without notice